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Terms and Conditions

The Turbles - Terms and Conditions

Booking and payment

A deposit must be paid within 5 days of booking. If your reservation is made within 8 weeks of your arrival date the full amount is payable upon booking. No contract will exist until we receive this amount and confirm your booking. The balance must be paid at least 8 weeks before arrival. If the balance is not received in full and on time, we reserve the right to treat the booking as cancelled by you and the cancellation charges in accordance with the clause below will apply.

Alterations and Cancellation by the Owner

Although it is unlikely that we will have to make any significant changes to confirmed arrangements, or that specific accommodation ceases to be available as booked, this may happen. In this event, we will refund you all money you have paid. 

Cancellation by the Client

If the guest cancels or the balance is not paid on time, the booking deposit cannot be refunded.

If the balance payment is not received at least eight weeks before the holiday starts, the booking may be automatically cancelled.

If the guest has paid the full balance, they will receive a 50% refund of the total cost if they cancel at least four weeks before the start of the holiday.

Your Use of the Property

Only the guests whose names and addresses appear on the booking form or similar paper records may stay overnight in the property. Please remember The Turbles is “Adults Only” – children are not able to stay or visit. If these terms and conditions are not adhered to the owner reserves the right to terminate the holiday without compensation. 

The client and his party are required to apply normal security precautions for the prevention of theft or burglary.

The client will leave the property in a clean and tidy condition at the end of the period of occupation. The owner may make a reasonable additional charge for additional cleaning work if the property is left in a dirty condition. 

Please inform us of any damage to the premises or loss of property.

 If we consider you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation and we will have no further responsibility to them. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your stay.

The owner has a right to enter the property at any time to effect urgent essential repairs to the property or the fixtures and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner.

Pets

Please observe the following general rules regarding pets:

            1.        Please ensure up to date with flea treatment.

            2.    Please do not allow your dogs on the bed.

4.     Please bring your own blankets and bedding for your pet.

5.     Please do not leave pets alone in the property

6.     Please keep dogs on a lead in any communal areas. However we do have a dog exercise field available where you are welcome to let your dog off lead.

7.     Please clean up after your dog.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid.

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